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Information We Collect How We Use Your Information Information Sharing Data Security Children's Privacy Your Rights Cookies Contact UsInformation We Collect
Account Information
When you create a MinuteMayhem account, we collect:
- Full name and email address
- Phone number
- Date of birth (age verification)
- Profile picture or avatar
- Address and location information
- Account preferences and settings
Professional & Verification Information
For childcare providers (sitters), we also collect:
- Background check results and verification status
- Certifications and qualifications
- References and testimonials
- Insurance and liability information
- Experience and training records
Usage Information
We automatically collect information about how you interact with our service:
- Pages visited and links clicked
- Time spent on our platform
- Device type, operating system, and browser information
- IP address and general geographic location
- Search queries and filters used
- Messages and communications between users
Booking & Payment Information
When you make a booking or payment:
- Booking dates, times, and services requested
- Payment method details (processed securely through third-party providers)
- Transaction history and receipts
- Ratings and reviews
Child Information
Parents may provide information about their children:
- Child's name, age, and date of birth
- Health or dietary requirements (provided voluntarily)
- Emergency contact information
- Special needs or allergies (for safety purposes)
Communications
We collect and store messages, emails, and communications between parents and sitters to facilitate bookings and provide support.
How We Use Your Information
Primary Service Purposes
We use your information to:
- Create and maintain your account
- Process bookings and payments
- Facilitate communications between parents and sitters
- Verify your identity and check backgrounds
- Display your profile to potential matches
- Provide customer support and technical assistance
Safety & Security
- Detect and prevent fraud, abuse, and illegal activity
- Conduct background and verification checks
- Enforce our Terms of Service and other agreements
- Protect the rights, safety, and property of our users
- Comply with legal obligations
Service Improvements
- Analyze usage patterns to improve our platform
- Personalize your experience and recommendations
- Test and develop new features
- Conduct research and analytics
Communications
- Send transactional emails (bookings, payments, receipts)
- Respond to inquiries and support requests
- Send service announcements and updates
- With your consent, send promotional content and newsletters
Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes, including COPPA (Children's Online Privacy Protection Act) compliance.
Information Sharing
How We Share Your Information
We do not sell your personal information to third parties. However, we may share information in the following circumstances:
Between Users
When you make a booking, we share relevant information with the other party:
- Parents see sitter profiles, availability, and ratings
- Sitters see parent profiles and child information provided for the booking
- Both parties can message each other through our platform
Service Providers
We share information with third-party vendors who help us operate our service:
- Payment processors (for secure transaction handling)
- Background check providers
- Cloud hosting and storage providers
- Customer support platforms
- Analytics providers
- Email delivery services
Legal Requirements
We may disclose information when required by law or when we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Enforce our Terms of Service
- Protect against fraud or security threats
- Protect the safety of our users
Business Transfers
If MinuteMayhem is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Aggregated & Anonymized Data
We may share aggregated, de-identified data for analytics, research, and marketing purposes. This data cannot identify you.
Data Security
Our Commitment to Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Secure password hashing with industry-standard algorithms
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Multi-factor authentication for sensitive accounts
- Secure backup and disaster recovery procedures
No Guarantee of Absolute Security
While we implement strong security measures, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information. Please use a strong, unique password and enable two-factor authentication on your account.
Data Retention
We retain your information for as long as your account is active or as long as necessary to provide you with our services. You can request deletion of your account and associated data at any time, subject to legal and contractual obligations.
Children's Privacy (COPPA Compliance)
Our Commitment to Child Safety
MinuteMayhem is a service for childcare connections, and we take the privacy of children very seriously. We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable child privacy laws.
Age Requirements
MinuteMayhem is only available to adults. Users must be at least 18 years old to create an account. We do not knowingly collect information directly from children under 13.
Child Information Collection
When parents provide information about their children on MinuteMayhem:
- Information is limited to what is necessary for childcare coordination
- Parents retain full control over what child information is shared
- Information is only shared with sitters matched through our platform
- We do not use child information for marketing or profiling
- We do not create persistent identifiers for tracking children
Parental Rights & Controls
Parents have the right to:
- Review what information about their children is stored
- Correct or delete child information at any time
- Control with whom child information is shared
- Request deletion of all child data from our systems
COPPA Compliance Details
- We only collect child information from verified parents/guardians
- We provide clear notice about our information practices
- We retain child information only for the duration of the service relationship
- We do not condition children's participation on collection of unnecessary information
- We maintain reasonable security for all child information
Reporting Concerns
If you have concerns about child privacy practices on MinuteMayhem, please contact us immediately at privacy@minutemayhemdev.com. You can also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint.
Your Rights
Access & Portability
You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.
Correction & Updates
You can update or correct your profile information at any time through your account settings.
Deletion
You can request deletion of your account and associated personal information. Please note that we may need to retain certain information for legal, contractual, or legitimate business purposes.
Opt-Out of Communications
You can opt out of promotional emails and newsletters at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences.
Do Not Track
Some browsers include a "Do Not Track" feature. Our website does not currently respond to DNT signals, but you can control cookies and tracking through your browser settings.
Regional Privacy Rights
Depending on your location, you may have additional privacy rights under laws such as GDPR (Europe), CCPA (California), or other regional regulations. Contact us at privacy@minutemayhemdev.com with your specific request.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@minutemayhemdev.com with your request. We will respond within 30 days of receipt. You may also request to have a representative submit requests on your behalf.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
MinuteMayhem Privacy Team
Email: privacy@minutemayhemdev.com
Website: minutemayhemdev.com
Response Time: We aim to respond to all privacy requests within 30 days
COPPA Compliance Contact
For COPPA-related inquiries, you can also reach out to our compliance officer or file a complaint with the Federal Trade Commission (FTC) at:
- FTC Website: www.ftc.gov/complaint
- FTC Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
Updates to This Privacy Policy
MinuteMayhem may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of MinuteMayhem after changes become effective constitutes your acceptance of the updated Privacy Policy.